Thank you for shopping at helhstarsusa. We value your satisfaction and aim to make your experience smooth and secure. Please read our Refund and Returns Policy below.

1. Returns

You have 30 days from the date of delivery to return an item.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• You must provide a receipt or proof of purchase.

Note: Certain items such as software licenses, downloaded digital products, or opened electronics may not be eligible for return.

2. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

Late or missing refunds?
If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company – it may take time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at [your email].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email].

4. Shipping Returns

To return your product, mail it to:
[Your Return Address]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.